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Customer Service

Customer Service

If you need to get in touch with customer service, please contact us through our Contact Us form.  If you prefer to phone, please call 918-481-9999 - if we can't answer your call, please leave a message and we'll get back to you (we try to return all phone calls within one business day.) 

Wholesale Ordering
If you are a Church group or a business wishing to buy bulk christian dvds or blu-rays please call us. We will be glad to help you.

Shipping
Fishflix.com will ship orders anywhere in the United States and Canada. We also ship to a limited number of International Countries.  Orders ship within one business day of purchase. You will be contacted by e-mail if your order will be delayed for any reason.  We offer two different options for domestic shipping and international orders.  Click here to see all shipping options, rates and estimated delivery times.

Privacy & Security
Fishflix.com is secured by industry leader Shopify Payments.  Credit card transactions are transmitted with a Secure Socket Layer and encrypted.   We do not sell your personal information or abuse your privacy.  We make every effort to use customer information as intended by the customer.  We have a detailed Security and Privacy policy that you can read here.

Ordering
Orders can be placed online by placing items in your shopping cart and then following the steps required to check out. 

Payment, Pricing 
Payment can be made using all major credit cards.  Checks and money orders are not accepted. 

All prices posted on the web page are final at the time of sale.  Prices are subject to change.  We run periodic sales and promotions that are not retroactive. 

 

Viewing Orders
After you have placed an order, you can check the status of your order by visiting www.FishFlix.com/account in the upper right hand corner of the page.  You’ll be taken to your Dashboard, where you can view your order and the status of it.  

Updating Account Information
You can update your account information easily.  Log in to your account here.  You will be taken to your Dashboard. From there you can update your contact information, password, newsletter subscriptions, billing and shipping information.

Returns & Replacements

Defective
Defective products may be returned and exchanged for a new product. If you have received a defective product, please contact us as soon as you are aware of the problem and your product will be replaced at no charge in a timely manner.

General Returns (non-defective)
Non-defective returns are accepted and refunded (less shipping) opened or unopened. All returns must be received within 90 days of purchase. Please contact us before returning a product. You will be given a Return Merchandise Authorization (RMA) number, and you will be instructed in how to proceed. Qualifying returns will be issued a refund. Shipping charges are not refundable.

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For it is by grace you have been saved, through faith—and this is not from yourselves, it is the gift of God— not by works, so that no one can boast.- Ephesians 2:8-9